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CLIENT SERVICES

If you need to UPDATE YOUR ACCOUNT please print out and fax the following: Client Information Update form

If you would like to LET US KNOW HOW WE ARE DOING, please feel free to fill out and fax the following: Client Satisfaction Report form

WHY First Response, Inc. CLIENT SERVICES BEATS OUT THE COMPETITION:
  • A Fully Dedicated Client Services Team to be proactive and responsive to all Client Needs.
  • A server based application contact manager so that all Client Services Representatives are aware of the details of your account.
  • Multiple forms of communication including phone, fax, e-mail, voice mail, and remote paging.
  • The use of efficient internal forms for tracking and follow up
  • A thorough and constantly updated Client Services Manual, which provides the "blueprint" for all client interations.
Client Services Team

The Client Services Team for each region is evaluated based upon the high standards we set for ourselves to. Bi-yearly a Satisfaction Report is faxed or mailed to each and every client. This report is then followed up by a phone call or a visit to confirm receipt and discuss the results. These high standards are the key to the success of First Response, Inc. Through regular interaction with our clients, we maintain a high level of client retention.

Once the call is placed, you will notice a difference from every other company. The caller will be treated respectfully and professionally from the first call to our live operator office. We strive to be a client services based company who provides Security services to meet the demands of today's property manager, whether it is of a residence or a Class "A" office park. Feel free to put us to the test as we continuously provide the very best in responsiveness and problem solving. We have a team that consists of eager individuals waiting to create a better service for you. If ever you have questions or comments regarding the service, we are here to help. A Client Satisfaction Report is located on the website or can be faxed to you for improvements or comments in way that we may change to exceed your needs. We are very proud and knowledgeable in the service that is provided and wish that you feel the same way.
Client Services Training

Each First Response, Inc. Client Services Representative is trained and able to provide free security consulting for current and non-current clients. Trained and proficient in environmental security, an audit may be done on each property free of charge, including the use of lights, lack of shrubbery, and additional placement of peripherals such as signs or cameras. Each Client Services Representative is available to each and every client during open business hours, which are from 8:30am to 5pm Monday through Friday. On the six national holidays, weekends, and after hours, a Client Services Manager may be reached through Voice Mail and an emergency pager.