A Higher Standard in Safety & Security

COMPANY BACKGROUND

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Company History

First Response, Inc. is the Premier Safety and Security Provider in the Northwest. We began as a Patrol and Alarm Response company in 1989 established in Portland, Oregon and in 1997 we opened an office in Seattle, Washington. In 1991 we began providing on-site officers to locations that required this type of service and they work closely with our patrol officers to provide around the clock protection for many businesses and property managers. We currently serve over 5,500 locations in the Northwest, growing into new services and area's as customer demands request our expertise. We were the first patrol company to offer 24 hour service. We were the first patrol company to install laptop computers in each patrol vehicle with a wireless remote update system. We are a different kind of security company and we mean in a good way!

We are proud of the fact that we have been listed as one of the Fastest Growing 100 Privately Owned Businesses, by the Portland Business Journal in 1996, 1997, 1998, 1999, 2002, & 2003. If you are looking for high quality security services and/or alarm systems, with professionally trained staff and unsurpassed customer service…..look no further. Our history of success is our best reference!

Corporate Mission

To Provide NO excuses, first time right safety and security services and systems to each client
To Treat each employee, client, and vendor with dignity and respect
To Train and Support for optimum performance in every position

Corporate Vision

First Response, Inc. utilizes a combination of innovation and efficiency to ensure that our job or better yet, the client's needs are accomplished effortlessly and consistently. First Response, Inc.'s hiring process is the most strict and rigorous hiring process that we are aware of in Oregon and Washington. First Response, Inc. demands that each and every one of its employees display dignity and respect to each and every one of its clients, tenants, and fellow officers.

First Response, Inc. is a quality-focused company. From the quality of officers, to the treatment of the clients, one may see that every step in the process of excellence has been well thought out and implemented. This is done through continuous training of the officers in handling client situations, dealing with escalating situations, and solving problems. Client Services maintains this quality through the reassurance of bi-yearly Client Satisfaction Reports from each and every client. If a client rates our quality of service "acceptable" or below, it is then followed up with a visit or a phone call and monitored quite closely until "total" client satisfaction is achieved.